Indian Railways relaxes refund rules for PRS counter generated tickets amid COVID-19

Sukirti Mishra 22/03/2020 15:18:58

New Delhi. The Indian Railways has relaxed refund rules for Passenger Reservation System (PRS) counter generated tickets as a special case to avoid over crowding at Railway Stations and practice social distancing in view of COVID 19. This relaxation will be available for 3 months journey period i.e from March 21 to June 21, 2020. All rules for e-ticket will remain same as passengers are not required to come to the station for refund of ticket.


For trains cancelled by Railways for journey period 21 March to 21 June 2020, refund across counter can be taken on submission of ticket upto 3 months from date of journey. In case when train is not cancelled but passenger does not want to perform journey following options can be availed:

--TDR (Ticket Deposit Receipt) can be filed within 3 months from date of journey at the station.
--DR can be submitted to Chief claims officer/ Chief commercial manager, Refund/ Claims office for getting the refund with 60 days of filing of TDR subject to verification from Train chart.
--Passengers who want cancel ticket through 139 can get refund across the counter within 3 months from date of journey.

Travellers have been advised to avail the facility and avoid coming to railway stations in order to check the spread of the virus. Railways has also advised passengers to avoid non-essential travel and sudden crowding of trains or the refund counters which will only raise the possibility of spread of the Coronavirus.
Passenger Reservation System is basically a nationwide online passenger reservation and ticketing system used by Indian Railways. On an average PRS handles reservations, changes, cancellations and refunds, reserving over 1.6 million seats and berths daily.




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